jt9 Privacy Policy — How We Handle Your Data

1Introduction

This Privacy Policy ("Policy") describes how jt9 ("we", "us", "our") collects, uses, stores, shares and protects the personal information of users ("you", "Player") who access or use the jt9 online gaming platform at jt9.lat ("the Platform"). This Policy applies to all jt9 services, including our website, mobile browser experience, customer support channels, and any promotional communications we may send.

By creating an account or using any part of the jt9 Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the jt9 Platform.

2What Personal Data We Collect

jt9 collects the minimum personal data necessary to provide a safe, compliant and functional gaming experience. The categories of data we collect are set out below.

3How We Collect Your Data

jt9 collects personal data through the following methods. In every case, collection is limited to what is necessary for the stated purpose.

• Directly from you: when you register for a jt9 account, complete your player profile, make a deposit or withdrawal, contact our support team, or respond to a promotional communication.
• Automatically from your device and browser: technical data including IP address, device identifiers, browser type, and session logs are captured automatically when you visit jt9.lat or use the Platform.
• From payment service providers: when you make a transaction via bKash, Nagad, Rocket or Upay, those providers share transaction confirmation data with jt9 solely for the purpose of crediting or debiting your jt9 account balance.
• From game providers: aggregate gameplay data (rounds played, outcomes, RTP results) may be shared by licensed game providers such as Pragmatic Play, Evolution Gaming and Spribe for the purpose of dispute resolution and platform analytics.

4How We Use Your Data

jt9 uses your personal data for the following specific and lawful purposes only. We do not use your data for any purpose beyond what is described below without first obtaining your explicit consent.

• Account creation, authentication and management: to create your jt9 account, verify your identity during login, maintain your player profile and process your account settings.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket or Upay, maintain accurate transaction records, and fulfil our financial reporting obligations.
• Responsible gaming and KYC compliance: to verify player age (21+ requirement), monitor for problem gambling indicators, enforce deposit limits and self-exclusion requests, and comply with know-your-customer obligations.
• Platform security and fraud prevention: to detect and prevent unauthorised access, account fraud, money laundering, bonus abuse and other prohibited activities on the jt9 Platform.
• Customer support: to respond to your queries, resolve account disputes, and communicate with you regarding your jt9 account or the Platform.
• Marketing communications (optional): to send you promotional offers, bonus notifications and platform updates — only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

5Sharing Your Personal Data

jt9 does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment service providers: transaction data is shared with bKash, Nagad, Rocket and Upay solely to process your deposits and withdrawals. These providers are contractually bound to use your data only for payment processing purposes.
• Game providers: aggregate and anonymised gaming activity data may be shared with licensed game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt and others) for dispute resolution and game integrity purposes.
• Regulatory and legal authorities: we may disclose personal data to law enforcement, financial intelligence units, or other regulatory bodies where we are legally required to do so, including in connection with anti-money-laundering investigations.
• Service and technology providers: jt9 uses a small number of carefully selected third-party service providers (such as hosting, analytics and fraud-detection platforms) who process data on our behalf and under strict confidentiality agreements. These providers are not permitted to use your data for their own purposes.

6How Long We Keep Your Data

jt9 retains your personal data for as long as your account is active and for a period of five (5) years after account closure, unless a longer retention period is required by applicable law. Financial transaction records may be retained for a longer period to comply with statutory financial reporting and anti-money-laundering requirements.

When data is no longer required, jt9 will securely delete or anonymise it so that it can no longer be associated with you as an individual. If you request deletion of your account and associated data, jt9 will action this request within 30 calendar days, subject to any legal retention obligations that override individual deletion requests.

7How We Protect Your Data

jt9 implements a layered approach to data security. All data transmitted between your device and jt9.lat is encrypted using SSL (Secure Sockets Layer) technology — the same standard used by major Bangladeshi banks and financial institutions. Our servers use industry-standard access controls, and our internal data-handling procedures are designed to minimise the risk of unauthorised access, disclosure or loss.

Access to your personal data within jt9 is restricted to staff who require it to perform their job functions. All team members with access to player data are subject to confidentiality obligations. jt9 conducts regular internal security reviews to identify and address potential vulnerabilities.

8Cookies and Tracking Technologies

jt9 uses cookies and similar lightweight tracking technologies on jt9.lat to make the Platform function correctly, to keep your session active while you play, and to analyse aggregate platform usage patterns. We do not use cookies to build individual advertising profiles or to share your browsing behaviour with third-party advertising networks.

• Essential cookies: these are strictly necessary for the Platform to function. They keep you logged in during your session and remember your language and display preferences. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: these collect anonymised, aggregate data about how players navigate jt9.lat (e.g. which pages are visited most, how long sessions last). This data helps jt9 improve the Platform. No individual player is identifiable from this data.
• Managing cookies: you can configure your mobile browser to block or delete cookies. However, disabling essential cookies will prevent you from logging in and using jt9. Analytics cookies may be blocked without affecting your core gaming experience.

9Your Data Rights

As a jt9 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. jt9 will respond to all data rights requests within 30 calendar days.

• 👁️

  Right of Access

  You have the right to request a copy of the personal data jt9 holds about you, including your account details, transaction history and gaming activity records.

• ✏️

  Right to Rectification

  You have the right to request correction of any inaccurate or incomplete personal data we hold about you. For example, if your registered name or contact details are incorrect, you may request an update.

• 🗑️

  Right to Erasure

  You have the right to request deletion of your personal data where there is no legitimate legal or contractual reason for jt9 to retain it. Please note that certain data (such as financial transaction records) must be retained for statutory compliance and cannot be erased on request.

• 🚫

  Right to Object

  You have the right to object to jt9 processing your personal data for direct marketing purposes. You may opt out of all marketing communications at any time by contacting [email protected], with no impact on your ability to continue using the jt9 Platform.

• 📦

  Right to Data Portability

  You have the right to receive a copy of the personal data you have provided to jt9 in a structured, commonly used and machine-readable format, and to request that this data be transmitted to another service provider where technically feasible.

To exercise any of the rights listed above, please contact jt9 support in writing at [email protected]. Please include your registered mobile number and a brief description of your request. jt9 will acknowledge receipt within 3 business days and complete the request within 30 calendar days.

10Third-Party Platforms and Links

The jt9 Platform integrates games and services provided by licensed third-party game studios and technology providers. While jt9 screens all third-party partners carefully, jt9 is not responsible for the privacy practices of these independent providers. Where a third-party provider's own privacy policy governs their data handling, jt9 will make reasonable efforts to ensure you are made aware of it.

jt9.lat does not contain links to external websites. All navigation within the Platform stays within jt9.lat. This means that when you are using jt9, you are not being redirected to third-party domains where a different privacy policy would apply without your knowledge.

11Children's Privacy

jt9 is strictly a 21+ platform. The Platform is not directed at, and is not intended for use by, persons under 21 years of age. jt9 does not knowingly collect personal data from anyone under 21. If jt9 discovers that a registered account belongs to a person under 21, the account will be immediately closed, all associated personal data will be deleted in accordance with this Policy, and any balance will be forfeited in accordance with jt9's Terms & Conditions. If you believe a person under 21 has registered on jt9, please notify us immediately at [email protected].

12Changes to This Privacy Policy

jt9 may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable legal requirements. When material changes are made, we will notify active players via the Platform and update the effective date at the top of this page. Your continued use of jt9 after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way jt9 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and will respond to all privacy-related queries promptly.